Xerox WorkCentre 5019 User Manual

Problem solving
WorkCentre 5019/5021
User Guide
11-8
Symptom Possible cause Remedy
The printout is
light (faded,
unclear).
The paper is damp. Replace the paper with new paper.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the drum cartridge on
page 10-7.
The toner cartridge has run
out of toner.
Replace the toner cartridge with a new one.
Refer to Replacing the toner cartridge on
page 10-3.
Black spots
appear in copies.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the drum cartridge on
page 10-7.
Black or colored
lines appear in
printouts.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to Replacing the drum cartridge on
page 10-7.
The narrow glass strip is
dirty.
Clean the narrow glass strip.
Refer to Cleaning the document presser and
narrow glass strip on page 10-10.

Xerox WorkCentre 5019 Specifications

General

Brand	Xerox
Model	WorkCentre 5019
Category	All in One Printer
Language	English