Problem solving
WorkCentre 5019/5021
User Guide
11-17
The settings
specified in the
printing options
are disabled.
The print driver of another
model machine is in use.
Install the machine's print driver.
An option has not been
mounted.
Check the options mounted in the machine,
then reselect the items in Items under
Options in the print driver.
The computer is
not using the
print driver
supplied with the
machine (is using
another
company's print
driver).
Confirm whether the print
driver on the computer is the
one supplied with the
machine.
On the computer, select the print driver
supplied with the machine. If the print driver
is not listed for selection, install the print
driver and then select it. Operation is not
guaranteed if another company's print
driver is used.
Symptom Possible cause Remedy
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