Troubleshooting
214 Xerox
®
WorkCentre
®
6655/6655i Color Multifunction Printer
User Guide
General Troubleshooting
This section includes:
• Printer Fails to Power On ............................................................................................................................................. 214
• Printer Resets or Turns Off Frequently ................................................................................................................... 215
• Printer Fails to Print ....................................................................................................................................................... 215
• Printing Takes Too Long .............................................................................................................................................. 216
• Document Prints From Wrong Tray ........................................................................................................................ 217
• Automatic 2-Sided Printing Problems .................................................................................................................... 217
• Printer Makes Unusual Noises ................................................................................................................................... 217
• Paper Tray Fails to Close ............................................................................................................................................. 217
• Condensation Has Formed Inside the Printer ..................................................................................................... 218
• Date and Time Are Incorrect ..................................................................................................................................... 218
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer Fails to Power On
Probable Causes Solutions
One of the power switches is not turned on.
Turn on both power switches. For details, see Turning the Printer On
and Off on page 41.
The power cord is not correctly plugged into
the outlet.
Turn off the printer power switch, and plug the power cord securely
into the outlet. For details, see Turning the Printer On and Off on
page 41.
Something is wrong with the outlet
connected to the printer.
• Plug another electrical appliance into the outlet and see if it
operates properly.
• Try a different outlet.
The printer is connected to an outlet with a
voltage or frequency that does not match the
printer specifications.
Use a power source with the specifications listed in the Electrical
Specifications on page 260.
CAUTION: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
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