Troubleshooting
Xerox
®
WorkCentre
®
6655/6655i Color Multifunction Printer 237
User Guide
Symptom Cause Solution
Copy colors are the wrong color
The color balance is not adjusted
properly.
Adjust the color balance.
1. At the printer control panel,
press the Machine Status
button.
2. Touch Tools > Service
Settings.
3. Touch Feature Defaults >
Image Quality > Color
Balance.
4. Select a color, then adjust the
highlights, midtones, and
shadows.
5. Touch Save.
6. Touch Save Defaults.
7. To return to the Services Home
menu, press the Services
Stray black dots, white areas, or
dropouts
The paper is outside the
recommended specification
range.
Replace the paper with a
recommended size and type, and
confirm that your control panel and
print driver settings are correct. For
details, see Supported Paper on page
54.
The toner cartridges are not
Xerox
®
toner cartridges.
Replace the toner cartridges with
genuine Xerox
®
toner cartridges. For
details, see Consumables on page 207.
There is debris on the transfer
roller.
Wipe the transfer roller with a clean,
lint-free cloth moistened with water.
Note: Do not touch the transfer roller
or the exposed end of the transfer belt.
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