FAILURE TO DISCONNECT AND
LOCKOUT ELECTRICAL POWER
BEFORE ATTEMPTING ANY
MAINTENANCE CAN CAUSE SHOCK,
BURNS OR DEATH.
SYMPTOM
MOTOR NOT RUNNING
See Probable Cause – 1 through 5
LITTLE OR NO LIQUID DELIVERED BY PUMP
See Probable Cause – 6 through 11
PUMP DELIVERS WATER – WILL NOT SHUT OFF
See Probable Cause – 9 through 13
PUMP CYCLES EXCESSIVELY
See Probable Cause – 14 through 17
TROUBLESHOOTING
TROUBLESHOOTING
PROBABLE CAUSE
1. Motor thermal protector tripped
2. Open circuit breaker or blown fuse
3. Impeller binding
4. Wiring incorrect/check motor voltage setting
5. Defective motor
6. Pump not primed, inadequate suction pipe
submergence, air leak in suction pipe
7. Discharge or suction plugged, closed valve(s)
8. Low voltage causing reduced motor speed
9. Impeller worn or plugged, no jet assembly installed,
or jet plugged
10. System head too high
11. Suction lift or suction losses excessive
12. Pressure switch plugged, incorrectly adjusted
13. Leaks in discharge piping or at house
14. Defective suction check or foot valve
15. Water logged pressure tank
16. Pump farther than 5 feet from tank
17. High friction loss valves between pump and tank.
(Use only fully open gate valves)
Goulds is a registered trademark of Goulds Pumps, Inc. and is used under license.
© 2022 Xylem Inc. IM102 Revision Number 11 May 2022
Xylem Inc.
2881 East Bayard Street Ext., Suite A
Seneca Falls, NY 13148
Phone: (866) 325-4210
Fax: (888) 322-5877
www.xylem.com/goulds
LIMITED CONSUMER WARRANTY
For goods sold for personal, family or household purposes, Seller warrants the goods purchased hereunder (with the exception of membranes, seals, gaskets,
elastomer materials, coatings and other “wear parts” or consumables all of which are not warranted except as otherwise provided in the quotation or sales form)
will be free from defects in material and workmanship for a period of one (1) year from the date of installation or eighteen (18) months from the product date
code, whichever shall occur rst, unless a longer period is provided by law or is specied in the product documentation (the “Warranty”).
Except as otherwise required by law, Seller shall, at its option and at no cost to Buyer, either repair or replace any product which fails to conform with the
Warranty provided Buyer gives written notice to Seller of any defects in material or workmanship within ten (10) days of the date when any defects or non-
conformance are rst manifest. Under either repair or replacement option, Seller shall not be obligated to remove or pay for the removal of the defective
product or install or pay for the installation of the replaced or repaired product and Buyer shall be responsible for all other costs, including, but not limited to,
service costs, shipping fees and expenses. Seller shall have sole discretion as to the method or means of repair or replacement. Buyer’s failure to comply with
Seller’s repair or replacement directions shall terminate Seller’s obligations under this Warranty and render this Warranty void. Any parts repaired or replaced
under the Warranty are warranted only for the balance of the warranty period on the parts that were repaired or replaced. The Warranty is conditioned on Buyer
giving written notice to Seller of any defects in material or workmanship of warranted goods within ten (10) days of the date when any defects are rst manifest.
Seller shall have no warranty obligations to Buyer with respect to any product or parts of a product that have been: (a) repaired by third parties other than
Seller or without Seller’s written approval; (b) subject to misuse, misapplication, neglect, alteration, accident, or physical damage; (c) used in a manner contrary
to Seller’s instructions for installation, operation and maintenance; (d) damaged from ordinary wear and tear, corrosion, or chemical attack; (e) damaged due
to abnormal conditions, vibration, failure to properly prime, or operation without ow; (f) damaged due to a defective power supply or improper electrical
protection; or (g) damaged resulting from the use of accessory equipment not sold or approved by Seller. In any case of products not manufactured by Seller,
there is no warranty from Seller; however, Seller will extend to Buyer any warranty received from Seller’s supplier of such products.
THE FOREGOING WARRANTY IS PROVIDED IN PLACE OF ALL OTHER EXPRESS WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE (1) YEAR FROM THE DATE OF
INSTALLATION OR EIGHTEEN (18) MONTHS FROM THE PRODUCT DATE CODE , WHICHEVER SHALL OCCUR FIRST. EXCEPT AS OTHERWISE REQUIRED
BY LAW, BUYER’S EXCLUSIVE REMEDY AND SELLER’S AGGREGATE LIABILITY FOR BREACH OF ANY OF THE FOREGOING WARRANTIES ARE LIMITED TO
REPAIRING OR REPLACING THE PRODUCT AND SHALL IN ALL CASES BE LIMITED TO THE AMOUNT PAID BY THE BUYER FOR THE DEFECTIVE PRODUCT. IN
NO EVENT SHALL SELLER BE LIABLE FOR ANY OTHER FORM OF DAMAGES, WHETHER DIRECT, INDIRECT, LIQUIDATED, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT, LOSS OF ANTICIPATED SAVINGS OR REVENUE, LOSS
OF INCOME, LOSS OF BUSINESS, LOSS OF PRODUCTION, LOSS OF OPPORTUNITY OR LOSS OF REPUTATION.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above exclusions may not apply to you. This warranty gives you specic legal rights, and you may
also have other rights which may vary from state to state.
To make a warranty claim, check rst with the dealer from whom you purchased the product or visit www.xyleminc.com for the name and location of the
nearest dealer providing warranty service.
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