Yale Conexis L1 - Frequently Asked Questions

30
FAQ’s
Can I pair more than one phone with the same Conexis
®
L1 Smart Door Lock?
No, only 1 phone needs be paired with the Conexis
®
L1 Smart Door Lock. You can then give an
unlimited number of people access via sharing Virtual Keys with them. Please note, 5 Virtual Keys
are included with the app, additional Virtual Keys can then be purchased in the app.
My Conexis
®
L1 Smart Door Lock is making an unusual sound?
If a series of beeps are heard from the Conexis
®
L1, this means the handle has not been lifted
into the correct position meaning it is not locked. If it is playing a series of notes (i.e. a tune) this
will be the low battery warning.
Conexis
®
L1 Smart Door Lock will not pair with the app?
Please ensure that your Smart Phone’s Bluetooth and internet connection is on and that
you have paired a Key Card/Tag/Phone Tag to the lock. Without either of these steps being
completed the lock will not pair with the app.
Conexis
®
L1 is not locking or unlocking?
To prevent a lock out during the installation, the Conexis
®
L1 will not lock until the master key
card has been added and the lock has been handed as per page 15 of the manual. If the
Conexis
®
L1 is attempting to lock but a whirring noise can be heard, this means that the actuator
is not aligned as per page 8 or the arrows on page 12 were not facing the correct direction.
My Key Card/Key Tag/Phone Tag or Virtual Key is not working?
There should be only 1 Virtual Key for each Conexis
®
L1 Smart Door Lock displayed in the app. If
you have multiple keys, please remove from the app and re-add the lock to the app until you only
have 1 key. Only 1 Key Card/Tag/Phone Tag can be registered to the lock during installation. By
registering another Key Card/Tag/Phone Tag, this will delete the previous. Additional Key Cards/
Tags/Phone Tags must be added via the Conexis
®
L1 app.
An alarm on the Conexis
®
L1 is going o?
This is the Conexis
®
L1 tamper alarm. This would be a result of someone tampering with the
lock or cable connecting the exterior handle to the internal handle during installation. This can
be turned o by holding the ‘R’ button as the batteries are inserted. When the lock powers up,
release the ‘R’ button. Re-check connections and cabling.
If you have issues with any of the above, please visit www.yale.co.uk/help and view the
YouTube videos covering istallation and app setup.
Frequently Asked Questions
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