What to do if my Yale Door lock does not respond?
If your Yale door lock isn't responding, here are a few things to try: * Press the Yale logo to activate the keypad. * Make sure you're making good contact with the logo. * If the keypad numbers are visible, see if they respond when pressed. * Check that the batteries are installed correctly in the battery case and replace them if needed. * Ensure the keypad wire is fully connected and not pinched.
Why does my Yale Door lock respond “Low Battery”?
If your Yale door lock is responding with a “Low Battery” message, replace all four batteries with new AA alkaline batteries.
What to do if Yale Door lock is on for a while then shows no reaction and lights dim?
If your Yale door lock is on for a while then shows no reaction and the lights dim, the batteries may not have enough power. Replace the batteries.
Why won't my Yale Door lock entry code register?
If your Yale door lock entry code will not register, try the following: * If the low battery indicator is lit, replace the batteries. * Verify that your entry code consists of 4 to 8 digits. * Make sure you are using different entry codes for different users. * Ensure the entry code is entered while the keypad is active (tap on the Yale logo to wake it up and enter the entry code within 5 seconds).
What to do if my Yale Door lock operates to allow access but will not automatically lock?
If your Yale door lock operates to allow access but will not automatically lock, check to see if Auto-Lock is enabled. You can also disable Auto-Lock to lock the door manually.
What does it mean if my Yale Door lock responds “Wrong Number of Digits”?
If your Yale door lock responds “Wrong Number of Digits” upon entering an entry code and pressing the Check key, it means the digits entered were incorrect or incomplete. Re-enter the correct code followed by the Check key.
What to do if my Yale Door lock displays “Invalid Code” error?
If your Yale door lock displays an “Invalid Code” error or times out without responding after entering an entry code and pressing the Check key, verify the entered code is a valid, previously programmed, 4 to 8 digit code. Also, check if vacation mode might be on. Only an admin user can switch vacation mode to normal in the app.
What to do if my Yale Door lock chimes but the door won't open?
If your Yale door lock chimes indicating code acceptance but the door will not open, check for any foreign objects between the door and frame. Also, check that the wire is firmly connected to the interior lock.
How to fix Yale Door lock that doesn't unlock with fingerprint?
If your Yale door lock does not unlock with your fingerprint, verify that you’re using a registered finger and make sure the finger you’re using is clean and dry.
What to do if my Yale Door lock does not respond and the door is locked?
If your Yale door lock does not respond and the door is locked and inaccessible, the batteries may not have enough power, so replace them. You can also use the mechanical key to unlock the door.
Guidelines for measuring door clearance.
Guidelines for measuring door thickness.
Instructions for removing the old deadbolt.
Steps to measure door compatibility.
Guide for creating or adjusting door holes.
Steps to install the deadbolt latch assembly.
Instructions for mounting the exterior keypad.
Steps to attach the mounting plate.
Connecting the wire cable to the interior lock.
Instructions for mounting the interior lock mechanism.
Steps for battery installation and app setup.
General| Keypad Type | Touchscreen |
|---|---|
| Power Source | 4 AA Batteries |
| Backlit Keypad | Yes |
| Door Thickness | 1-3/8" to 2-1/4" |
| Connectivity | Bluetooth |
| Compatibility | Amazon Alexa, Google Assistant, Apple HomeKit |
| Auto-Lock | Yes |
| Voice Assistance | Amazon Alexa, Google Assistant |
| Battery Life | Up to 1 year |
| Operating Temperature | -40°F to 140°F (-40°C to 60°C) |
| Remote Access | Yes |
| Guest Access | Yes |
| Security | BHMA Grade 2 Certified |
| Finish | Satin Nickel |
To Next Page
