Yale Assure Lock 2 Touch User Manual

33
P/N YRD450-KF-F Rev A
Lock Operations Troubleshooting
Lock does not respond.
· Press the Yale logo to activate the keypad.
· Verify contact with the logo.
· If keypad numbers are visible, check if they respond when pressed.
· Check batteries are installed and oriented correctly in battery case. Replace batteries* if needed.
· Check that the keypad wire is fully connected and not pinched.
Lock is on for a while then shows no reaction.
Lights dim.
· Batteries do not have enough power. Replace batteries*.
Lock chimes indicating code acceptance
but door will not open.
· Check for any foreign objects between door and frame.
· Check that the wire is firmly connected to the interior lock.
Lock operates to allow access but will not
automatically unlock.
· Check to see if Auto-Lock is enabled.
· Disable Auto-Lock to lock the door manually.
Lock responds “Low Battery”. · Replace all four (4) batteries* with new AA alkaline batteries.
Lock batteries are completely drained.
· Replace all four (4) batteries with new AA alkaline batteries.
· If you need to operate the lock from the outside while batteries are drained, place a 9 volt alkaline
battery against the contacts at the bottom of the lock. Wait for a moment, then press the logo to
wake up the lock and enter your entry code while continuing to hold the battery in place.
* After replacing your batteries, it’s highly recommended to use your app to lock or unlock your device. This will allow the app to connect to the lock to ensure
that the internal time of the device is correct.

Yale Assure Lock 2 Touch Specifications

General

Keypad Type	Touchscreen
Power Source	4 AA Batteries
Backlit Keypad	Yes
Door Thickness	1-3/8" to 2-1/4"
Connectivity	Bluetooth
Compatibility	Amazon Alexa, Google Assistant, Apple HomeKit
Auto-Lock	Yes
Voice Assistance	Amazon Alexa, Google Assistant
Battery Life	Up to 1 year
Operating Temperature	-40°F to 140°F (-40°C to 60°C)
Remote Access	Yes
Guest Access	Yes
Security	BHMA Grade 2 Certified
Finish	Satin Nickel

Summary

Door Checker Part 1

Measure Clearance

Guidelines for measuring door clearance.

Measure Door Thickness

Guidelines for measuring door thickness.

Measure Backset

Door Checker Part 2

Measure Face Bore

Measure Edge Bore and Strike Pocket

Installation and Setup Guide

Required Tools

Remove Existing Deadbolt

Instructions for removing the old deadbolt.

Check Door Measurements

Steps to measure door compatibility.

Make or Adjust Holes

Guide for creating or adjusting door holes.

Install Deadbolt Latch

Steps to install the deadbolt latch assembly.

Install Exterior Keypad

Instructions for mounting the exterior keypad.

Install Mounting Plate

Steps to attach the mounting plate.

Attach Wire Cable to Interior Lock

Connecting the wire cable to the interior lock.

Install Interior Lock

Instructions for mounting the interior lock mechanism.

Test Thumbturn

DoorSense Surface Mount

DoorSense Flush Mount

Install Batteries and Set Up with App

Steps for battery installation and app setup.

Set Up Fingerprints and Entry Codes

Using Your Lock

Exterior Keypad

Interior Lock

Connecting to Your Lock

LED Alerts

Exterior Keypad Alerts

Interior Lock Alerts

Resetting Your Lock to Factory Defaults

App Settings

Security

Automation

Advanced Device Settings

Lock Operations Troubleshooting

Hardware Troubleshooting