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Lock does not unlock with fingerprint.
· Verify that you’re using a registered finger.
· Make sure the finger you’re using is clean and dry.
Entry code will not register.
· If low battery indicator is lit, replace batteries*.
· Verify that your entry code consists of 4 to 8 digits.
· Make sure you are using different entry codes for different users.
· Entry code must be entered while the keypad is active (tap on the Yale logo to wake it up and enter
the entry code within 5 seconds).
Upon entering an entry code and pressing the
Check key, the lock displays “Invalid Code”
error or lock times out without responding.
· Verify entered code is a valid, previously programmed, 4 to 8 digit code.
· Vacation mode might be on. Only an admin user can switch vacation mode to normal in the app.
Upon entering an entry code and pressing the
Check key, lock responds “Wrong Number of
Digits”.
· The digits entered were incorrect or incomplete. Re-enter the correct code followed by the Check
key.
Deadbolt does not extend when locking the
door with the keypad.
· Lock was not handed properly. Find the setting called “Lock Handing” to fix this issue.
Lock operates but makes no sound. · Check in the app settings if volume is set to off.
* After replacing your batteries, it’s highly recommended to use your app to lock or unlock your device. This will allow the app to connect to the lock to ensure
that the internal time of the device is correct.
Lock Operations Troubleshooting
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