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Deadbolt grinds and will not extend to lock
when using an entry code but thumbturn
locks and unlocks smoothly.
· Lock was not handed properly. Find the setting called “Lock Handing” to fix this issue.
Deadbolt is hitting the strike plate. · Reposition the strike plate to align with deadbolt.
Deadbolt is not fully extending. · Increase depth of the deadbolt strike pocket in the frame.
Resistance when locking deadbolt that
requires pushing or pulling on the door to
align deadbolt and latch.
Adjust your existing knob, lever, or handleset strike plate. Latch engagement into the strike is the main
component used for door alignment.
To adjust knob / lever / handleset strike plate:
1. Remove plate from door frame with a hand screwdriver. Note: using an electric driver may strip
screw heads or enlarge screw holes.
2. Locate tab on strike plate. Bend the tab towards surface of strike. Note: a small change may be all
that is required.
3. Reinstall strike plate using a screwdriver and test again.
4. If door cannot be adjusted sufficiently with strike tab, both knob/lever/handleset latch and deadbolt
could require adjustment – we suggest you contact a local locksmith for assistance.
Hardware Troubleshooting
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