5. Trouble and
Tr
oubleshooting
WARRANTY
SERVICE
Own
er
Satisfaction
Your satisfaction and goodwill are
important
to
us and
to
your dealer.
Normally
any problems concerning the
product
will be handled by our dealer's
service department.
If you have a warranty
problem that has not been
handled
to
your
satisfaction, we suggest you take the
following action:
• Discuss your problem with a member
of
the dealership management.
Complaints can often quickly be
resolved at this
level.
If
the problem has
already been reviewed with the Service
Manager, contact the owner of the
dealership or the
General Manager.
•
If
your problem still has
not
been
resolved to your satisfaction, contact
your
local Yanmar Subsidiary
Company.
(See
the back of this manual
for addresses)
We
will need the following information in
order
to
assist you:
• Your name, address and telephone
number
• Product model and serial number
• Purchase date
• Dealer's name and address
• Nature of the problem
After reviewing all the facts involved, you
will
be
advised
of
what action can be
undertaken. Please remember that your
problem will most likely be resolved at the
dealership, using the dealer's facilities,
equipment and personnel.
It
is therefore
very important that your initial contact be
with the
dealer.
47
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