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Yealink SIP-T19P User Manual

Yealink SIP-T19P
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Troubleshooting
99
This chapter provides general troubleshooting information to help to solve the problems
you might encounter when using your SIP-T19P IP phone.
If you require additional information or assistance with your new phone, contact your
system administrator.
Why is the LCD screen blank?
Ensure that the phone is properly plugged into a functional AC outlet.
Ensure that the phone is plugged into a socket controlled by a switch that is on.
If the phone is plugged into a power strip, try plugging it directly into a wall outlet
instead.
If the phone is powered from PoE, ensure you use a PoE-compliant switch or hub.
Why does the phone display “Network Unavailable?
Ensure that the Ethernet cable is plugged into the Internet port on the phone and
the Ethernet cable is not loose.
Ensure that the switch or hub in your network is operational.
Contact your system administrator for more information.
Why does the phone display No Service”?
The LCD screen displays No Servicewhen no SIP account registers successfully.
Why doesnt the phone display time and date correctly?
Check if you have configured the phone to obtain the time and date from the SNTP
server automatically. If the phone fails to connect the SNTP server, configure the time
and date manually.
How do I find the basic information of the phone?
Press when the phone is idle to check the basic information of the phone, such as
the IP address and firmware version. For more the basic information, refer to Phone
Status on page 13.

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Yealink SIP-T19P Specifications

General IconGeneral
SpeakerphoneYes
Voice codecsCNG, G.711, G.723, G.726, G.729ab, VAD
MountingDesk/Wall
Handset typeWired handset
Product typeIP Phone
Product colorBlack
Front cameraNo
Display resolution132 x 64 pixels
Lines quantity- lines
Phonebook capacity1000 entries
Number of VoIP accounts1
Security algorithms802.1x RADIUS, AES, HTTPS
Networking standardsIEEE 802.1p, IEEE 802.1Q, IEEE 802.1x, IEEE 802.3, IEEE 802.3af, IEEE 802.3u
Supported network protocolsIPv6
Ethernet LAN (RJ-45) ports2
Number of handles included- pc(s)
Operating temperature (T-T)-10 - 50 °C
Operating relative humidity (H-H)10 - 95 %
Weight and Dimensions IconWeight and Dimensions
Depth188 mm
Width185 mm
Height143 mm

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