4. FAQs
1.What kind of battery does this product use?
This product uses high-quality Li-NMC batteries.
2.What devices can the product’s AC output port power?
With 2,000W rated power and 4,000W peak power, the product’s AC
output port can power most household appliances. Before you use it, we
recommend that you confirm the power requirements of your appliances
and ensure the total power of all loaded appliances is lower than the rated
power.
3.How long can the product charge or power my devices?
The remaining discharge time is shown on the product’s Display, which can
be used to estimate the charging time of most appliances with stable
power usage.
4.Can the firmware be upgraded?
The firmware including ARM, DSP, IoT and BMS can be upgraded online
through Zendure App.
5.How do I clean the product?
Please gently wipe it with a dry, soft, clean cloth or paper towel.
6.How should I store the product?
Before storing, please turn off the product, then store it in a dry, ventilated
place at room temperature. Do not place it near water sources. For long-
term storage, please discharge the battery to 30% and recharge it to 60%
every three months to extend its battery life.
7.Can I bring the product on a plane?
No, this product is not permitted aboard aircraft.
5. Troubleshooting
12
Indicator
(Flash)
Troubleshooting
Issue
Normal operation will be resumed automatically
after you remove the overloaded device and
restart the product. Electrical appliances should
be used within rated power.
Overload Protection
High Temperature Protection
Low Temperature Protection
Error Warning
It can be resumed automatically after the battery
cools down.
It can be resumed automatically after the battery
temperature rises above 32°F (0°C).
Contact Zendure Customer Service for further
information
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