Zojirushi NP-HCC10 User Manual

TROUBLESHOOTING GUIDE
• Please check the following points before calling for service.
Problems
•Cause (Points to check)
COOKING
RICE
Rice cooks too
hard or too soft:
• Increase or reduce water by 1-2 mm from the Water Level Line according to your
preference.
e 11 the Rice Cooker is positioned on an uneven or tilted surface, the texture of the
cooked rice may
be too hard or too soft as the amount of water becomes
inconsistent.
•The texture of rice varies depending on the brand of the rice, where it was
harvested, and how long it was stored (new crop or old crop).
•The texture of rice varies depending on the room and water temperatures.
•Using the Timer may result in softer rice.
•Using the QUICK menu setting may result in harder rice.
I ► • Make sure the Inner Cooking Pan has not deformed.
• Rice may not have been cleaned sufficiently, allowing too much bran to be left on
the rice grain.
•Did you loosen the rice after cooking was completed?
➔ Loosen the rice immediately after cooking is completed.
• Is there moisture or foreign matter on the outer surface of the Inner Cooking Pan,
the inside of the Main Body, the Inner Lid Set, or the Steam Vent Set?
➔ Wipe them off.
•JASMINE may be slightly harder than normal.
➔ To cook softer, fill water slightly higher than the marked line on the Inner
Cooking Pan {within 1/2 of scale) and cook. However, please note that
adding too much water may cause it to boil over.
Rice is scorched: I ►
• Foreign matter such as rice may be stuck to the bottom of the Inner Cooking Pan
or on the Side Sensor.
•
Rice may not have been cleaned sufficiently, allowing too much bran to be left on
the rice grain.
•Make sure the Inner Cooking Pan has not deformed.
Boils over while
cooking:
•Has another menu setting other than PORRIDGE been selected when cooking
porridge?
•Make sure the Steam Vent Set is attached.
I ► • Rice may not have been cleaned sufficiently, allowing too much bran to be left on
the rice grain.
•Make sure the Inner Cooking Pan has not deformed.
• Is the Menu selection or Water Level correct?
➔ pg. 12
Unable to start
cooking or the
buttons do not
respond:
•Make sure the Power Plug is plugged in securely.
• Does the Display show "E01" or "E02"?
➔ pg. 23
I
► • Was the Inner Cooking Pan inserted correctly?
➔ Set the Inner Cooking Pan correctly.
• Is the REGULAR KEEP WARM or EXTENDED KEEP WARM light on?
➔ Press the CANCEL button and press the START button.
Steam comes out
from the gap between
the Outer
Lid and the
Main Body:
•Make sure the Inner Lid Set has not been dropped, deformed, or that the Inner Lid
Gasket is not damaged.
I
► •Has the Inner Lid Gasket become soiled ? ➔ Clean the Inner Lid Gasket.
•Make sure the Inner Cooking Pan has not deformed.
COOKING
RICE/KEEP
WARM
-
A noise is heard
during
Cooking/Keep
Warm:
•The noise is the microprocessor (MICOM) adjusting the heat power of the Rice
Cooker.
I ►
• The rotary noise is the internal fan operating to release excess heat.
KEEP
WARM
~urmg
rice has an odor:
Keep Warm,
•was the rice kept warm with the spatula left in the Inner Cooking Pan?
• Was cold rice reheated?
•Did you loosen the rice after cooking was completed?
➔ Loosen the rice immediately after cooking is completed.
. • Rice may not have been cleaned sufficiently and too much bran may be left.
I ► •Some odor may remain after cooking Mixed Rice. Clean the Inner Cooking Pan
thoroughly . ➔ pg . 18
•The Keep Warm mode may not have been used for keeping rice warm.
➔ Leaving rice in the Inner Cooking Pan without using the Keep Warm
mode may cause unwanted odor.
➔ pg. 8
•was the Extended Keep Warm mode used for more than 24 hours?
During Keep Warm, rice
has an odor, becomes
yellow or dry :
•Are you keeping warm a small amount of rice in the Inner Cooking Pan?
I ► • Was the Reg_ular Keep Warm mode used for mo!e than 12 hours?
•The type of nee and water used may make the nee appear yellow.
21

Zojirushi NP-HCC10 Specifications

General

Brand	Zojirushi
Model	NP-HCC10
Category	Rice Cooker
Language	English