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document are registered trademarks of Zortrax and are subject to legal protection.
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Error Message Potential Cause Suggested Solution
#100 Cannot establish com-
munication
No connection between the
touchscreen and the moth-
erboard
-Restart the printer
-Remove the bottom plate
of the printer and check if all
touchscreen cables are properly
connected to the motherboard,
and if the touchscreen PCB (LCD
transfer) is properly connected
to the motherboard
-Contact your Reseller/Dis-
tributor
#101 Communication broken No connection between the
touchscreen and the moth-
erboard
-Restart the printer
-Remove the bottom plate
of the printer and check if all
touchscreen cables are properly
connected to the motherboard,
and if the touchscreen PCB (LCD
transfer) is properly connected
to the motherboard
-Contact your Reseller/Dis-
tributor
#102 Update error An error has occurred while
installing the update
-Restart the printer
-Remove the bottom plate
of the printer and check if all
touchscreen cables are properly
connected to the motherboard,
and if the touchscreen PCB (LCD
transfer) is properly connected
to the motherboard
-Contact your Reseller/Dis-
tributor
#200 Small connector failure No connection / short circuit
between the perforated plate
and the heatbed
-Check if the perforated plate
is properly secured to the
heatbed, and if the Pogo pins
are not dirty or tarnished
-Check if the heatbed cable
is properly connected to the
heatbed
-Check if the heatbed cable
is properly connected to the
motherboard
-Heatbed cable replacement
-Heatbed cable adapter
replacement
Whenever there is a technical issue caused by a hardware failure, negligence or inap-
propriate use of Zortrax printers, the firmware immediately displays an error message on
the screen. The following list explains all error messages and provides potential causes
and suggested solutions.
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