57TROUBLESHOOTING AND FAQS
Problem Possible causes Possible solution
Battery will
not charge
The battery or battery
charger is damaged.
Contact the dealer
where you purchased the
equipment.
The phone’s temperature is
below 32°F (0°C) or higher
than 113°F (45°C).
1. Move the battery to an
environment where the
temperature is within
operating range.
2. Allow time for the battery’s
temperature to return to
normal before attempting
to charge again.
Poor contact between the
battery and charger.
Check and clean all
connectors to ensure good
contact.
Unusually
short battery
life
Certain phone functions
consume additional battery
power, such as Bluetooth
and HAC mode.
Disable Bluetooth and/or
HAC mode if you are not
using these functions.
Weak network signal.
Turn off the phone until you
reach an area with a strong
network signal.
Phone will not
turn on
Battery is depleted. Charge the battery.
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