34
Troubleshooting
Problem
Suggested Solution
I cannot access the Internet at
all.
• Please check your configuration settings.
• Please wait 1~2 minutes for the router to initialize.
•
Check your network indicators.
The download or upload speed
is very slow.
The speed is dependent on signal strength. Check
your signal strength and network type.
I cannot visit the 5G CPE web
page.
• Enter the correct IP address. You can check the
label on the device to get the default address.
• Only use one network adapter in your PC.
• Do not use any proxy server.
I cannot establish the Wi-Fi
connection between my device
and the client.
• Make sure the Wi-Fi function is active.
• Refresh network list and select the correct SSID.
• Check the IP address to make sure your client can
obtain an IP address automatically in the Internet
protocol (TCP/IP) properties.
• Type the correct network key (Wi-Fi password)
when you connect to the device.
The signal indicator does not
light.
• This indicates poor reception. Try moving the
device to another location. See Best Placement in
the Home.
• If you can still connect to the Internet, you may
Problems with the passwords.
• For the default Wi-Fi password and the default
password to the 5G CPE web page, please check
the label on the device.
• If you changed the passwords and forgot them,
you need to restore the device to the factory
default settings.
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