Zte MF920VS - Page 36

33
Question: Transmission fails quickly.
Answer 1: Make sure that the hotspot is properly connected to PC or other device via Wi-Fi or micro
USB cable. If connected via micro USB cable, disconnect from both the hotspot and the PC or other
device and reconnect.
Answer 2: Signal reception might be poor. Check transmission where signal reception is good.
Answer 3: Restart the hotspot.
Answer 4: Check the hotspot battery level. If battery level is low, charge with AC adapter or with PC
via micro USB cable. See Charge the Battery for how to charge.
Question: Transmissions are slow.
Answer 1: Signal reception might be poor. Check transmission where signal reception is good.
Answer 2: Connection might be poor. Try again after a while.
Question: nano-SIM card is not recognized.
Answer 1: Check whether the nano-SIM card is properly installed. For details, see nano-SIM Card for
how to install.
Answer 2: Check the nano-SIM card for damage.
Answer 3: Check the nano-SIM card IC chip for scratches/corrosion.
Answer 4: Dirty nano-SIM card (particularly IC chip) may prevent recognition. Clean gently with a soft
cloth.
Answer 5: Contact Customer Service.
Question: How do I return the hotspot to the default settings (reset)?
Answer 1: Use the device Reset key.
Answer 2: Use the Web UI to reset the device.
Question: An old phone number appears on the Web UI.
Answer: The Web UI may display an old phone number depending on subscription terms or
cancellation method.
Question: The hotspot operation is unstable.
Answer 1: Avoid extremely high/low temperatures, high humidity, direct sunlight, dusty areas, etc.
Read "Safety Precautions" for use in a proper environment.
Answer 2: Avoid invalid software. Operation is unguaranteed for Internet connection, etc., using
other-party software.
Question: The connection suddenly failed.