Chapter 27 Troubleshooting
AMG1312-T Series User’s Guide
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4 Reset the device to its factory defaults, and try to access the AMG1312-T Series with the default IP
address. See Section 1.7 on page 18.
5 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the AMG1312-T Series using another service, such as Telnet. If you can access the
AMG1312-T Series, check the remote management settings and firewall rules to find out why the
AMG1312-T Series does not respond to HTTP.
• If your computer is connected to the DSL port or is connected wirelessly, use a computer that is
connected to a ETHERNET port.
I can see the Login screen, but I cannot log in to the AMG1312-T Series.
1 Make sure you have entered the password correctly. The default user and default admin password
can be found on the cover page of this User’s Guide. The field is case-sensitive, so make sure [Caps
Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the AMG1312-T
Series. Log out of the AMG1312-T Series in the other session, or ask the person who is logged in to
log out.
3 Turn the AMG1312-T Series off and on.
4 If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page
18.
I cannot Telnet to the AMG1312-T Series.
See the troubleshooting suggestions for I cannot see or access the Login screen for the web
configurator. Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen for the web
configurator. Ignore the suggestions about your browser.
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