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Troubleshooting
CHARGING: My tracker is not charging, or
charges very slowly.
Try cleaning the contacts on the tracker and
on the charging cradle with a cotton swab
and a small amount of rubbing alcohol�
WEARING: I am having trouble closing the
wristband clasp.
Add a few drops of water to the holes of the
wristband to make closing the clasp easier�
BATTERY LIFE: How can I extend my
tracker’s battery life?
The more your tracker receives alerts,
vibrates, or lights up, the shorter the battery
life will be� You can extend the battery life by
limiting the use of features such as:
Vibrating Alarms, Text/Call/App
Notications, and Music
WAKING UP YOUR TRACKER:
My tracker is having trouble waking up my
tracker with a Double-tap.
Double-Tap the plastic chassis of the
tracker instead of the screen to wake it up�
UNDER-COUNTING: My tracker seems to
be under-counting my steps.
We strive to count steps as accurately as
possible, and that’s why we’ve written our
competitors don’t lter our these action and
thus tend to over-count steps�
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