Call Park 93
■ If a customer or agent puts a call on hold before a supervisor attempts
to monitor it, the supervisor will not be able to monitor the call. If a
customer or agent puts a call on hold after a supervisor is monitoring
it, the supervisor will not be dropped from the call.
Call Park Use Call Park to place a call in a “holding pattern” and make it available
for another person to pick up from any telephone on the system. Use the
internal paging feature, the external paging feature, or both, to
announce the call. The recipient can retrieve the call from any 3Com
Telephone or analog telephone by dialing the Call Park extension that you
give during your announcement.
This feature is useful in any of these circumstances:
■ The recipient is elsewhere in the building.
■ You want to continue a call on another telephone, for instance, in a
conference room for privacy, and transferring the call does not give
you enough time to retrieve it.
When you park a call, you assign it a Call Park extension, which anyone
can use to retrieve it. Table 7
lists the default Call Park extension
numbers. Ask your administrator to verify the Call Park extensions for
your location.
If the call is not answered within 5 minutes (default) after it is parked, it
rings again at the original telephone. Your administrator can modify the
length of this waiting period.
To park a call:
1 While you are on a call, press Feature + 444. Or press the Access button
assigned to Call Park.
2 Dial a Call Park extension from the list shown in Table 7
or the list of
extensions at your location.
Table 7 Default Call Park Extension Numbers
System Default Extension Numbers
4-digit dial plan 6000 – 6099
3-digit dial plan 601 – 609
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