Pannoramic 1000 1.2 – User’s Guide 6.2 Troubleshooting
Virtual slides show poor stitching in Viewer
• Scan camera not properly adjusted (for example, due to loose fixture)
• Contact 3DHISTECH Service for support.
Slide is often positioned incorrectly
• Guiding fault in transport system
• Contact 3DHISTECH Service for support.
All individual images show a shading effect
• Algorithm failed to find empty image fields
• Capture a reference image with a blank slide
Status LEDs of a magazine column are dimming
• One or more slide in a magazine in a column are misaligned in one of the magazines
• Open the door (the SW informs you to preform this operation), then push back all
the slides within the column. Make sure to not remove a magazine as all the
parameters set to the contained slides will be erased.
Slide status is marked with grey because the slide is moved into the safety container
• Slide cannot be placed back to its position in the magazine for some reason
• If more than 10 slides are moved into safety container, the following error message is
displayed: “There is too much slide in the safety container, scanner control software will
now exit. For more information, please contact the support team.”
• Slide edge is broken or damaged
• There is some residue of mounting media on the slide resulting in the gripper arm
sticking to the slide
• Slide is too thick (refer to acceptable slide dimension in section 3 Preparing Slides
and Magazines
March 19, 2019 – Rev. 2 3DHISTECH Ltd. 51(78)
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