Call Queue Examples of Use
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■ Configure the Aastra 6775 (OpenPhone 75 / OpenPhone 65 and e.g. a base
station (RFP) under Telephony: Devices.
■ Configure a trunk key for the Aastra 6775 (OpenPhone 75 / OpenPhone 65
under Telephony: Devices: System telephones.
■ Configure the Aastra 610d / 620d / 630d under Telephony: Devices: DECT
phones and assign the Aastra 610d / 620d / 630d its own telephone number.
Check in the Aastra 610d / 620d / 630d.
■ Under Telephony: Call Distribution: Incoming or Telephony: Call Distri-
bution: Incoming DDI route all incoming calls to the number of the
Aastra 6775 (OpenPhone 75 / OpenPhone 65 trunk key.
■ In the Configurator, create a new group called “Operators” under User
Manager: User groups. Activate the Call queue, Call waiting protection and
Call forwarding authorisations for this group and set the Dial in (outgoing):
External option appropriately.
■ Create a user called “Operator 1” under User Manager: User. Assign this user
to the “Operators” user group. Assign the telephone numbers of the
Aastra 6775 (OpenPhone 75 / OpenPhone 65 trunk key and the number of the
mobile Aastra 610d / 620d / 630d to this user.
■ Activate
Call wait. prot.
(call waiting protection) on both terminals in
the
Protection
menu.
■ Configure a feature key on the Aastra 6775 (OpenPhone 75 / OpenPhone 65
which activates / deactivates a “call forwarding immediately” to the telephone
number of the mobile Aastra 610d / 620d / 630d (in the menu
Call
diversion: Divert phone: Immediately
).
Use
Incoming calls are routed to the Aastra 6775 (OpenPhone 75 / OpenPhone 65
manned by the operator, who then puts the calls through. A queue is used so that
callers do not get a busy signal. The display on the Aastra 6775 (OpenPhone 75 /
OpenPhone 65 indicates how many calls there are in the queue.
If the operator wants to leave the workstation and take along the enquiry station,
call forwarding to the Aastra 610d / 620d / 630d is activated by pressing a feature
key. Calls which are in the Aastra 6775 (OpenPhone 75 / OpenPhone 65 queue
must still be answered on this telephone. New calls are signalled on the mobile
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