Problem Possible causes Solution
Although the VSN300
board has been installed
correctly in “Station Mode”
and works correctly on the
local network, no data has
been transmitted to the
Aurora Vision®
The MAC address used to register
the logger on the Aurora Vision®
platform is not the same as the actual
address associated with the VSN300
board which is installed
Make sure that the MAC address registered on the
Aurora Vision® platform is actually the one associated
with the VSN300 board installed. If it is not, modify the
registered MAC address
The Wi-Fi network to which the
VSN300 board is connected, could
be protected by a Firewall which
prevents the remote exchange of data
with the Aurora Vision® platform
Contact the network administrator in order to have
the Firewall congured so that the remote exchange
of data between the VSN300 board and the Aurora
Vision® platform is allowed
It is not possible to access
the WUI of the board when
the board is operating in
“Station Mode – DHCP”
An incorrect dynamic IP address is
being used to access the WUI or the
IP address could have been modied
by the Wi-Fi router to which the bard
is connected
Access the WUI of the VSN300 board using its “Host
Name” (the DNS service must be enabled);
If possible, access the pages of the Wi-Fi router web
server to which the board is connected and read the
new dynamic IP address assigned to the VSN300
board
Switch off the Wi-Fi router to which the board is
connected so as to force the board to operate in “AP
mode”. It will then be possible to access the internal
WUI via the static IP address 192.168.117.1 and,
once inside, congure the board in “Station Mode –
DHCP” taking note of the newly assigned dynamic IP
address
Event codes
Wi-Fi board events
Event code Event
I003 New inverter identied
I005 Start
W017 Incorrect logger credentials
W018 Incompatible access point
W019 Wi-Fi not in the list
W020 Wi-Fi not permitted
W021 Problem with communication with the gateway
W022 No internet connection
W023 Wi-Fi network scan timed-out
W024 Communication problems with the portal for the update
W026 Clock not synchronised
W030 Incorrect Wi-Fi password
W031 Communication problems with the portal for data transmission
E030 Poor Wi-Fi connection
Inverter events
Event code Event
W502 Production warning zero
E501 Inverter communication error
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