Abbott FreeStyle - Troubleshooting Common Issues; Meter Not Entering Test Mode

19
Troubleshooting
What It Means What To Do
1. The meter
does not
enter test
mode after
inserting a
test strip.
• Test strip is inserted
upside down, or bottom
end in, or not fully
inserted into the meter
1. Insert test strip print side up, top end in.
• No battery is installed
• Battery is installed
incorrectly
1. Install battery with (+) facing up.
• Dead battery 1. Replace battery. Reset date and time, if
necessary.
2. If meter still does not enter test mode,
contact Customer Care.
• Defective test strip or
meter
• Blood or foreign objects
put in the test strip port
1. Contact Customer Care.
Contact Customer Care Toll Free at 1-888-522-5226 www.MyFreeStyle.com
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