RESOLVING ERRORS
17
TYPE OF ERROR POSSIBLE CAUSE SUGGESTED SOLUTION
LEDs are not
functioning
The wallbox does
not have a power
supply.
The power supply is interrupted within the
domestic electrical infrastructure: Check the
upstream circuit breaker in the domestic power
distribution box.
The internal RCCB of the wallbox has been
tripped: Check the status of the RCCB and, if
necessary, switch it back on using the pivot
lever .
The indicator
LEDs are faulty
Should the indicator LEDs be faulty, they must
be replaced. In this case, please contact your
local distributor.
The electric
vehicle is not
recognized
The charging cable
is not properly
plugged into the
vehicle
Remove the recharge plug from the vehicle and
plug it back in: Ensure that the connector sits
properly inside the vehicle socket.
The vehicle is
wrongly config-
ured
Check the vehicle settings and, if necessary,
reset them (to factory settings).
The indicator
LEDs show
an error se-
quence
The wallbox
detects a malfunc-
tion
All errors shown by the indicator LEDs relate to
vehicle-based functions (see page 16). The
wallbox re-initiates the charging procedure ev-
ery 30 seconds: Should the error persist, please
contact your service partner for the vehicle.
PLEASE NOTE!
Should there be a fault in the power supply that you cannot resolve your-
self, please contact a qualified electrical contractor.
Should there be a fault in relation to the internal RCCB, please contact the
local distributor from whom you have purchased the wallbox.
Checking the internal RCCB
To ensure the continuing safe operation of the wallbox, you must check the function
of the integrated residual current circuit breaker (RCCB) yourself every 6 months: The
RCCB has a button with which to initiate the test function.
PLEASE NOTE!
The internal DC fault current detector (if present) conducts a self-test before
each charging procedure: In case of an error, the respective error sequence
will be displayed (see page 16).
Proceed as follows to test the RCCB:
1. Open the cover shield of the wallbox using the key supplied.
2. Locate the button engraved T or marked Test.
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