- 45 -
FOR PROPER USE OF THIS STATION
Troubleshooting
If issues with the station occur, refer to the following information to determine whether the issue can be corrected by the suggested
testing and solutions. For further help and assistance, contact your installer or service provider.
Problem Cause Solution Page
The screen is black. The monitor is oႇ
in standby mode. The monitor turns on by touching the
screen.
6
The screen is too dark or too bright,
and it is diႈ cult to view.
The screen brightness may be
incorrectly set.
Adjust the screen brightness. 25, 36
Turn on the visibility enhancement. It
may improve the screen visibility.
26
The ringtone from the entrance
station, guard station, or doorbell does
not sound.
The ringtone volume is set to "0". Adjust the ringtone volume. 37
Communication cannot be heard even
if
is tapped.
The receiving volume is set to "1". Adjust the receiving volume during
communication.
25
Communication is interrupted, or it
becomes a one-way conversation.
Loud sounds around the station or the
entrance station.
Because of auto-voice actuation, audio
may be interrupted when a surrounding
sound is loud. In that case, enable the
touch-to-talk method.
25
The other party cannot hear your
voice at all (but can hear the other
party's voice).
The touch-to-talk is selected. When using touch-to-talk, the visitor can
only hear incoming audio if the user is
tapping
.
25
The station has a black screen and
does not respond to touch.
The power may be oႇ . Contact your installer or service
technician.
_
The noti¿ cation LED is À ashing during
standby.
There may be recordings that have not
been played or noti¿ cations that have
not been con¿ rmed.
Check the related page in addition to the
indication patterns of the noti¿ cation
LED.
5
Recording is not possible. A memory card that cannot be used on
the station is installed.
Install a microSDHC card complying with
the SD standard.
8
There is a damage or dirt on the
microSDHC card.
Replace the microSDHC card. 8
A notice of ¿ rmware con¿ rmation
failure is shown in the noti¿ cation list.
A network error has occurred (e.g.
router power-oႇ , external network
error).
Con¿ rm the network settings and the
equipment used.
_
• The video image may distort when door release is activated. This is not a station malfunction.
• If door release operation or option is performed during communication with the entrance station, noise will be produced at the
entrance station. This is not a malfunction.
• If there is a system malfunction, contact a quali¿ ed technician for service.
Technical precautions
To Next Page
Loading...
Need help?
General
