Alienware AW3423DW - Page 79

Troubleshooting | 79
Image retention
from a static image
left on the monitor
for a long period of
time
Faint shadow from the
static image displayed
appears on the screen
• Set the screen to turn off after a
few minutes of screen idle time.
These can be adjusted in
Windows Power Options or
Mac Energy Saver setting.
• Alternatively, use a dynamically
changing screensaver.
• Perform the function of Pixel
Refresh or Panel Refresh. See
OLED Panel Maintenance.
Unevenness in
luminance or color
of the screen images
Visible spots (bright
or dark) or lines or
Mura appear on the
screen
In the HDR Peak
1000 mode, the
displayed images
are dimmer than
they are in the HDR
400 True Black
mode
The HDR Peak 1000
mode is ideal for the
HDR content with a
peak brightness of
1000 nits. When
displaying non-HDR
content, such as
browsers and editors,
the brightness level in
the HDR Peak 1000
mode is observed to
be lower as compared
to that in the HDR
400 True Black mode
due to the luminance
control method of
OLED panels
.
• For displaying non-HDR
content, such as Office
applications, disable the HDR
display feature in Windows
display settings.
• For displaying HDR videos or
games with a maximum peak
brightness of 1000 nits, set
HDR Mode to HDR Peak
1000.
• For displaying HDR videos or
games which meet the
DisplayHDR 400 True Black
standard, set HDR Mode to
HDR 400 True Black.
Specific symptoms What you experience Possible solutions