20
Troubleshooting
Problems Possible solutions
Headset has no sound • Ensure that the headset is turned on, and
properly connected through the wireless
dongle or audio cable.
• Ensure that the audio player is playing
music, and that the computer volume and
media player volume are on and not muted.
- Click the volume icon on your computer.
- Adjust the volume level on the volume bar.
• Check the playback setting on the
computer, and ensure that the default
device is set to DEVICE NAME.
• Check the headset is within range (12 m) of
the wireless dongle (if connected through
the wireless dongle).
• Check wireless connection is good
(Blue LED on dongle not blinking)
The person on the other end
cannot hear me.
• Ensure the micophone is positioned close to
the mouth.
• Ensure the microphone is not muted. The
mute light should be off.
• Ensure the headset is within range (12 m) of
the wireless dongle (if connected through
the wireless dongle).
• Ensure that the audio plug end with 3
poles is inserted into the headset port, and
the end with 4 poles is inserted into your
computer or mobile (if connected through
the audio cable).
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