Alienware AW988 - Abnormal sound output; Unbalanced audio levels; Headset lights not functioning; Control Center not recognizing headset

21
Problems Possible solutions
Abnormal sound is coming
out of the headset
• Check if something is obstructing the
headset.
• Adjust the volume level up and down, and
check if the abnormal sound changes.
• Ensure that the headset is within range
(12 m) of the wireless dongle (if connected
through the wireless dongle).
• Ensure that the audio plug is fully inserted
into the audio port of the computer or
mobile (if connected through the audio
cable).
Unbalanced sound in the
headset
• Check the computer Volume Balance is set
correctly.
- Right-click the headset icon.
- Select Playback devices.
- Right-click Default Playback devices, and
select Properties.
- Select Levels, and click Balance. Enusre
that the L and R values are the same.
Headset lights do not light
up
• Ensure that the headset is turned on.
• Open Alienware Control Center, and ensure
that the lights are turned on.
Alienware Control Center
does not recognize the
headset
• Ensure that the headset is turned on.
• Ensure that the headset is connected to the
computer through the wireless dongle.
• If the problem persists, replug the wireless
dongle, or restart Alienware Control Center.