Alienware AW988 - Short wireless range; Excessive microphone background noise; Unresponsive controls; Mic mute issues with audio cable

22
Problems Possible solutions
Wireless range is too short • Ensure that the wireless dongle is not
covered or blocked by metal or electronic
objects.
• Try connecting the wireless dongle to the
USB port on the side of your computer,
rather than the USB port at the back of your
computer.
• Ensure that no other USB device is
connected adjacent to the wireless dongle.
Microphone picks up too
much background noise
• Ensure that the microphone is positioned
close to the mouth.
• Open Alienware Control Center, and
reduce the microphone volume.
Master volume control, chat
balance control, and audio
button are not working.
• Connect the headset to a computer using
the wireless dongle.
• The volume control, chat balance control,
and audio button will not work when the
headset is connected through the audio
jack.
Microphone mute is not
working when connected
with audio cable
• Ensure that the microphone mute button on
the audio cable is set to MUTE OFF.
• Ensure that the audio plug end with 3 poles
is inserted to the headset port, and the end
with 4 poles is inserted to your computer or
mobile.