Clearing BIOS (System Setup) and System passwords............................................................................................... 83
Updating the BIOS.............................................................................................................................................................84
Updating the BIOS in Windows...................................................................................................................................84
Updating the BIOS using the USB drive in Windows.................................................................................................84
Updating the BIOS from the F12 One-Time boot menu............................................................................................ 84
Chapter 5: Troubleshooting...................................................................................................................86
Handling swollen Lithium-ion batteries............................................................................................................................ 86
SupportAssist diagnostics.................................................................................................................................................. 86
System-diagnostic lights.................................................................................................................................................... 87
Recovering the operating system...................................................................................................................................... 87
Backup media and recovery options................................................................................................................................. 88
WiFi power cycle................................................................................................................................................................88
Drain residual flea power (perform hard reset)................................................................................................................ 88
Chapter 6: Getting help and contacting Alienware............................................................................. 89
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