6 Rockwell Automation Publication 290E-UM001B-EN-P - June 2012
New Product Satisfaction Return
Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the
manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.
United States Contact your distributor. You must provide a Customer Support case number (call the
phone number above to obtain one) to your distributor to complete the return process.
Outside United States Please contact your local Rockwell Automation representative for the return
procedure.
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