Allworx Phone Model 9212/9212L User Guide
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www.allworx.com
Version: J Revised: March 2, 2017
5.4 User / Resource Extensions
Dial any extension between 100 – 299 (three-digit mode) or 1000 – 2999 (four-digit mode) to connect
a call to another user or to a call route (set up by the System Administrator).
5.5 Call Queues
For sites that use Ring All Queuing, the phone automatically logs into the Queue after power up or
users can log in to and out of queues. If the Allworx Server Administrator enables Music on Hold for
the queue, queued callers hear music.
Press and hold for 5 seconds the corresponding queue PFK on the phone to manually log in or log out
of the Call Queue. Agents can still service calls in the queue while logged out by pressing the PFK. The
PFK colors indicate:
4301 to 4332 Connect to an Auto Attendant - *400 is the default Auto Attendant. The number of Auto Atten-
dants is dependent upon the Allworx server.
45 + extension Forward calls to another extension. To disable, dial 450.
46# Connect to a Paging Zone to broadcast audio (# is a Page Zone number 0 through 9).
4950 to 4999 Retrieve a call from the assigned parking orbit.
701 to 709 Retrieve a call from the assigned parking orbit.
6 + extension Access the Audio Message Center from any Allworx phone.
7 + extension Answer another ringing phone.
9 + phone number Access outside line.
Color Description
Off Logged In - phone is logged into queue
Solid Green Active Call - phone is servicing queue call
Slow Blinking Green Hold - queue call is on hold
Fast Blinking Green Ringing - call in queue
Solid Red Logged Out - phone is logged out of queue
Slow Blinking Red Logged Out Ringing - phone is logged out and there is a call in the queue. Station does
not ring. Agent is able to retrieve queue call by pressing the PFK.
Number Access
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