Allworx 9212 - Inbound Calls; Ringing Call Pickup; Active Calls; Shared Hold

Allworx Phone Model 9212/9212L User Guide
+1 866 ALLWORX * +1 585 421 3850 Page 31
www.allworx.com
Version: J Revised: March 2, 2017
5.7.4 Inbound Calls
A ringing inbound call on a Shared Call Appearance causes the PFK to flash fast green on all handsets
sharing the Shared Call Appearance. Any user of a phone with that Shared Call Appearance can answer
the inbound call.
5.7.5 Ringing Call Pickup
Handsets that do not share the Shared Call Appearance can pick up ringing calls on a Shared Call
Appearance line. Once another call appearance picks up a call, the shared call appearance returns to its
idle state.
If a phone outside the Shared Call Appearance group picks up a call, the call is no longer a part of that
Shared Call Appearance, i.e., a non-Shared Call Appearance phone picks up a call and places it on hold,
it is a “normal” hold and not one of the Shared Call Appearance hold types.
5.7.6 Active Calls
An active inbound call on a Shared Call Appearance line (or connecting an outbound call), renders the
line unavailable to all other phones using the Shared Call Appearance.
While there is an active call on a Shared Call Appearance, other users of the Shared Call Appearance
can view the Caller ID information of each party by pressing the phone INFO button, and then the red
PFK of the in use Shared Call Appearance line.
5.7.7 Shared Hold
To place the active Shared Call Appearance phone call on hold, press the HOLD key. The LED flashes
slow, green on all phones of the Shared Call Appearance; this includes the phone used to place the call
on hold. Handsets that are a part of the Shared Call Appearance can retrieve the phone call put on
hold. When using this hold type, the system delivers Hold Reminders to all phones in the Shared Call
Appearance per the individual phone settings. If no one picks up the held call, all phones receive a
notification per the individual HOLD reminder settings.
5.7.8 Privacy Hold
A call on Privacy Hold is only retrievable by the handset that places the call on hold. To place the call
on “privacy” hold, press the HOLD button twice quickly. The phone has a slow, alternating green and
red LED. All other phones in the Shared Call Appearance have a solid red LED for the Shared Call
Appearance line. If the user does not pick up the call, the phone receives a notification per the phone
HOLD reminder settings.
5.7.9 Bridged Hold
A Bridged Hold places a Shared Call Appearance call on hold and is retrievable by a second designated
handset that is part of the Shared Call Appearance. Place an intercom call to the handset within the