1. INTRODUCTION
Altus distributor closest to you.
CAUTION:
Before taking the modules off the case, it is important to discharge any possible static energy
accumulated in the body. For that, touch (with bare hands) on any metallic grounded surface
before handling the modules. Such procedure guaranties that the module static energy limits
are not exceeded.
It’s important to register each received equipment serial number, as well as software revisions, in case they exist. This
information is necessary, in case the Altus Technical Support is contacted.
1.4. Technical Support
For Altus Technical Support contact in São Leopoldo, RS, call +55 51 3589-9500. For further information regarding the
Altus Technical Support existent on other places, see http://www.altus.com.br/site_en/ or send an email to altus@altus.com.br.
If the equipment is already installed, you must have the following information at the moment of support requesting:
The model of the used equipments and the installed system configuration
The product serial number
The equipment revision and the executive software version, written on the tag fixed on the product side
CPU operation mode information, acquired through MasterTool IEC XE
The application software content, acquired through MasterTool IEC XE
Used programmer version
1.5. Warning Messages Used in this Manual
In this manual, the warning messages will be presented in the following formats and meanings:
DANGER:
Reports potential hazard that, if not detected, may be harmful to people, materials, environ-
ment and production.
CAUTION:
Reports configuration, application or installation details that must be taken into considera-
tion to avoid any instance that may cause system failure and consequent impact.
ATTENTION:
Identifies configuration, application and installation details aimed at achieving maximum
operational performance of the system.
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