Service and Parts | 5-1
SERVICE and PARTS
This chapter discusses how to receive technical support from AMETEK.
This chapter also lists the recommended spare parts to have on hand to
ensure all consumable and replaceable parts are replaced according to the
“Preventive Maintenance Schedule” in Chapter 4.
Technical Support
To receive technical support for this product, contact your local or nearest
AMETEK Service Centre, Distributor, or the AMETEK factory (in Calgary,
Alberta, Canada) by mail, phone, or facsimile. These addresses and phone/
facsimile numbers are listed near the beginning of this manual.
Before contacting AMETEK with questions regarding the installation,
operation, or maintenance of the Heated Acid Gas Sample Probe, carefully
review the contents of this manual. If you are unable to find an
explanation for your problem in this manual, please gather the following
information prior to contacting AMETEK:
• Billing and shipping address, and telephone number.
• Model number.
• Serial number.
• Purchase order number.
• AMETEK part number for the specific component/part you are enquir-
ing about, if known.
• Detailed information about the problem(s), such as operating charac-
teristics, alarms, etc.
Before returning parts or equipment, you must get a Return Material
Authorization (RMA) number from your local or nearest AMETEK
Service Centre, or the factory. This will ensure your equipment is
serviced and returned to you in a prompt and efficient manner.
NOTE
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