Amway eSpringPro - Water Quality and Taste Issues

Concern Cause(s) Solution(s)
REDUCED WATER FLOW
RATE
SMELL, TASTE OR APPEARANCE OF TREATED WATER CHANGED
System not used enough. Daily
usage recommended or at least
a few times within 2 weeks.
Sulfur reducing bacteria is
in the water supply.
Screen on inlet is clogged.
Cold water shut-o valve(s)
not fully open.
Screen on the treated water
port is clogged.
Filter may be clogged with dirt
due to high particle content in
water.
not dried out before storing
outside System for more than
1 month.
Filter in System not used for
more than 1 month.
Clean treated water screen with brush
Make sure all shut-o valve(s) are
completely opened
Unscrew treated water port and clean
screen with brush
Use the web site to order replacement
Filter or contact Customer Service
Flush for an additional 3 minutes prior
to use. If this does not work, remove
lter and put 5 ml (1 tsp) of household
liquid bleach into lter vessel and
ll 1/4 with cold water. Reinstall the
lter and place vessel back into unit.
Let sit for 10 minutes then run water
through system for at least 5 minutes
prior to use. If problem is not resolved,
contact Customer Service to order a
replacement lter.
Note: Filter is not designed to remove
sulfur, the following solution is only
temporary: Disinfect Base of unit.
Remove lter and put 5 ml (1 tsp) of
household liquid bleach into lter
vessel and ll 1/4 with cold water.
Reinstall the lter and place vessel
back into unit. Let sit for 10 minutes
then run water through system for at
least 5 minutes prior to use. If problem
is not resolved, use web site to order a
replacement Filter
Water tastes musty.
Water smells like
rotten eggs.
Water ow rate out of
Diverter has reduced.
Water ow rate out of
eSpring™ Faucet has
reduced or was initially low.
Filter is not designed to remove iron.
Use of an iron cartridge prior to the
System may extend the life of the Filter
Filter is not designed to remove
calcium carbonate. The condition is
normal and no action is needed.
Repeat ush for a minimum of 5 U.S.
gallons (20 liters) (approximately 5-15
minutes) 2 additional times. If still not
clear, contact Customer Service to
replace Filter.
High iron content.
Calcium carbonate is in water
supply.
Trapped air or incomplete ush.
Water is orange.
Occasional white sediment
or akes in water (cloudy ice
cubes or white lm on boiled
water)
Water not clear after ushing
Damaged Cartridge.
Contact Customer Service to replace
Filter.
Water does not clear
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