PERFORMANCE PROBLEMS
TROUBLESHOOTING GUIDE
Concern Cause(s) Solution(s)
WATER LEAKS - DIVERTERWATER LEAKS AT BASE UNIT
WATER LEAKS – eSpring™
AUXILIARY FAUCET
Water leaks at Diverter
Tubing not pushed all the way
onto barbs.
Damaged connection.
Spout is not inserted completely.
Debris on O-ring to Base seal.
Damaged O-ring.
Tubing supports not installed
(Diverter only)
Damaged O-ring on spout.
Tubing cut where it is bonded.
(Diverter only)
Tubing is not cut evenly or
thoroughly
Tubing damaged on surface
Tubing not inserted far enough
or not seated well in notches on
back of unit.
Damaged internal seal.
Contact Customer Service to replace
Supply Connector,
Look for debris on O-ring and remove,
Contact Customer Service to order
replacement O-Ring.
Remove spout.
– Inspect O-rings.
– Reinsert spout and check for leaks.
If leaking persists, contact Customer
Service
Remove tubing. Locate and install
tubing supports. Contact Customer
Service to order tubing supports.
Remove tubing. Mark tubing.
Install tubing.
Remove tubing.
Re-trim and install tubes.
Note: If tubing is too short, contact
Customer Service to order additional
tubing and union connector.
Use web site to order replacement
Faucet Kit,
Water leaks at tubing
connection to faucet.
Water leaks at spout to
faucet body connection.
Water leaking from tank
inlet or outlet.
Water leaks at inlet or
outlet tubing connections.
Water leaks continuously
from end of spout.
Tubing needs to be pushed
completely onto barbs and nuts
hand tightened.
Tighten all connections between
faucet and Diverter. If leaks persist,
contact Customer Service.
Contact Customer Service to order
replacement seal.
Nuts not tightened all the way.
Connections at faucet and/or
adapter are loose.
Damaged internal seal
Water ows simultaneously
from treated and untreated
ports on Diverter
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