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Warranty Claim Procedure
In the even the customer wishes to make a claim under his warranty such a claim must be made in writing
by post or email to Apollo Solar Electric enclosing the following information:
1. Name and address of the end customer
2. Name and address of the installer
3. Date of installation
4. Detailed description of the problem
5. A copy of the original supply or installation invoice.
If the company considers that the warranty claim is valid under the terms of this warranty the company
will then issue a Return Material Authorisation to enable the faulty product to be returned for repair or
replacement.
Warranty returns will not be accepted without a valid Return Material Authorisation.
Apollo GEM User Manual
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