SW Version 2.04 30-January-2009 Page 109 of 128
7.4 No Audio but Video Present
Verify that the correct audio language is selected in the configuration page as
discussed in section 4.5.2. If the audio is configured correctly, check the alarm LED
and the status page in the web interface. If the module has problems decoding the
audio it will be reported here.
7.5 Unable to Descramble a Service
Please make sure you have inserted the CA-module correctly into the common
interface slot. Also make sure the smart card is properly inserted and capable of
descrambling the service in question. Please follow the procedure below:
Make sure your smart card has been updated with the necessary entitlements.
Please refer to section 4.4.2 for details on how to read smartcard info. Alternatively
Contact your CA provider for further instructions on how to do this.
Given the access criteria’s are correct it may be necessary restart the CAM or the
descrambler/Decoder board itself. The CAM may be rest from the GUI, while the
board may be reset from the Maintenance Center (see separate users manual for
details).
After a reset of the board or CAM pleas wait for approximately 15 seconds and check
if your problem still exists.
Pull out the complete decoder module and re-insert it. Allow a few seconds for it to
boot up again.
Contact the CA supplier for further assistance
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