ARCA DYNAMIC - 1. Introduction; 1.1. Personnel authorised for assistance; 1.2. Communications with ARCA Etichette S.p.A Customers Care Service

MUD00000
6/28
GB
1. Introduction
The correct and safe operations of the labelling machine is ensured just in case it is employed according to
what indicated in this manual and, as a general rule, in the documentation supplied with the machine.
Therefore it is extremely important to read thoroughly and accurately keep the documentation supplied with
the machine.
Though the labelling machine is equipped with all necessary security devices, the risks due to a wrong use of
the equipment cannot be avoided.
1.1. Personnel authorised for assistance
Any intervention and extraordinary maintenance on the machine can be performed by trained personnel only,
that is by ARCA Etichette S.p.A. or by personnel authorised by them.
Please call ARCA Etichette S.p.A. Customer Service for information on the personnel authorised to perform
interventions on the unit.
1.2. Communications with ARCA Etichette S.p.A Customers’ Care Service
To solve any problem deriving from the use of the machine, please contact ARCA Etichette S.p.A asking for the
Customers Care Service Centre.
In order to obtain a quick and accurate solution of the problem, please indicate the following data:
- labelling machine model;
- code number;
- detected defect;
Description of the products presenting labelling defects (if any);
Description of the labels presenting labelling defects (if any);
Description of possible attempt made to solve the problem, performed by personnel of the customer.