5 Troubleshooting Media issues
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5.2 Media issues
The media is out
￭ Load a new media roll.
The paper is jammed
￭ Open the printer and clear the jammed paper.
￭ Make sure the paper is held properly by the Media Guides.
The printing position is not correct
￭ Did you use the correct media type for printing?
￭ The media is not loaded correctly. See Section 2.3, “Loading Media” to
reload the media.
￭ The media sensor needs to be calibrated. See Section 3.1, “Printing
Media Calibration & Configuration” to calibrate the sensor.
￭ The media sensor is dirty. Clean the media sensor.
Nothing is printed
￭ The media is not loaded correctly. See Section 2.3, “Loading Media” to
reload the media.
￭ The print data might not be sent successfully. Make sure the interface is
set correctly in the printer driver, and send the print data again.
￭ Make sure the media and ribbon are both matched.
The print quality is poor
￭ The printhead is dirty. Clean the printhead.
￭ The platen roller is dirty. Clean the platen roller.
￭ Adjust the print darkness, or lower the print speed.
￭ The media is incompatible for the printer. Use appropriate media roll
instead.
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