5 Troubleshooting Ribbon Problems
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5.3 Ribbon issues
The ribbon is out
￭ Load a new ribbon roll.
The ribbon is broken
￭ Check the print darkness and adjust it if it is too high, and take the
following steps to fix the broken ribbon:
1. Unload the ribbon supply roll and take-up roll from the printer.
2. Pull the ribbon from the supply roll so it overlaps the broken end
of the take-up roll.
3. Tape the overlapped parts together.
4. Reload both rolls into the printer.
The ribbon is “printed out” with the media
￭ The ribbon is not loaded correctly. See Section 2.4, “Loading Ribbon” to
reload the ribbon.
￭ The printhead temperature is too high. Reload the ribbon and print a
configuration label to check the settings (see Section 3.1, “Self Test and
Dump mode”). If the print darkness is very high, adjust it in printer
preference, or reset your printer (see Section 3.2, “Reset your printe”).
The ribbon is wrinkled
1. Make sure the ribbon is loaded correctly.
Rotate Thumb Wheel of Ribbon Pick-up Holder to straighten the
ribbon.
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