Arris CM8200 - What the nbn connection box green lights mean; Indicator light status explanation; Troubleshooting; Common connection troubleshooting steps

Your connection box may occasionally update itself
Downstream/Upstream lights will flash – allow up to 10 minutes.
POWER
DOWNSTREAM
UPSTREAM
ONLINE
CM8200
Your nbn
™
connection box has four
indicator lights on the front panel
During the startup sequence, the
nbn
™
connection box lights will flash
Once they become solid green,
the service is ready
POWER
Indicates that power is available tothe box
DOWNSTREAM
Indicates downstream connectivity
UPSTREAM
Indicates upstream connectivity
ONLINE
Indicates nbn
™
network connection
Having trouble with your nbn
™
connection? Try this checklist:
Your nbn
™
connection box
power cord is plugged in
firmly at both ends
The four indicator lights on
your nbn
™
connection box
are solid green (if they’re not,
contact your service provider)
The white cable is not pinched,
kinked or bent (this can cause
a break or short in the cable)
The white cable is connected
securely between your
nbn
™
connection box and
the wall outlet
You have read your service
provider’s guide for further
instructions
Contact your service provider for more troubleshooting tips and
FAQs or visit nbn.com.au/hfc
What the nbn
™
connection
box green lights mean
Troubleshooting
11 Connection without pay TV or existing cable internet Connecting to the nbn
™
network 12