Arris CM8200 - Common questions; Getting help and support; Equipment and moving premises; Specific device considerations

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Who do I contact if I need help?
If you have any questions or want
to report a fault, please call your
service provider in the first instance,
or visit nbn.com.au
What happens to my nbn
™
connection box and other
equipment if I move?
Your nbn
™
supplied equipment is
the property of nbn and should
not be removed from the premises
in which it was installed. Contact
your service provider for advice
on connecting services at your
newpremises.
How do I care for my
nbn
™
connection box?
You can wipe it with a dry cloth –
do not use a damp cloth on
equipment or cables.
I have moved to a dierent
premises that has an
nbn
™
connection box, how
do I getitworking?
Please contact your service
provider to arrange for a new
service to be activated on the
nbn
™
network.
Will my monitored security
system work over the
nbn
™
network?
Monitored security systems
may operate over the
nbn
™
network. However, if you
would like to use an existing
system, you should check with
your security provider to ensure
that it is compatible with the
nbn
™
network. You should test
your alarm on the day your service
over the nbn
™
network is activated.
For more information, visit
nbn.com.au/alarms
Can I connect my phone to a
gateway (router) provided by my
phone company?
Yes. Ask your phone service
provider how your phone can
connect to a gateway (router)
that is not an nbn
™
connection box.
Can I install cabling myself?
If you choose to have additional
phone or data cabling installed
through wall, floor or ceiling
cavities, it must be done by an
ACMA registered cabler. Your
service provider may be able to
recommend a registered cabler in
your area.
Common questions
What if I accidentally damage my
nbn
™
supplied equipment?
Please contact your service
provider to have it repaired
(charges may apply).
Will my equipment work during a
power blackout?
The nbn
™
network will not work
during a power blackout, so
you should consider having an
alternate form of communication
handy – such as a charged mobile
phone. If you have a safety-critical
device such as a medical alarm,
fire alarm or lift emergency phone,
please speak to your equipment
provider about alternatesolutions.
If I’m going away, can I unplug my
service to save power?
nbn recommends leaving
your nbn
™
supplied equipment
powered at all times.
Can I plug my nbn
™
connection
box into a power board?
It is preferable that your
nbn
™
connection box is connected
to a fixed power point. However,
if this is not possible, it can be
plugged into a double adaptor,
extension cord or power board,
as long as they are safe.
Is my nbn
™
connection box and
white cable(s) safe?
Yes. Your nbn
™
connection box
only uses fixed connections, which
are not designed to emit any
wireless radiation. However, as
white cables conduct electricity,
you should never disconnect, bend
or tamper with the connection.
I have a medical alarm, what
should I do?
If you use a medical alarm,
or care for someone who does,
you’ll need to register it with nbn.
This will help us identify premises
where support may be needed to
help minimise potential breaks in
service. To register, visit
nbn.com.au/medicalregister
or call 1800 227 300, 9am – 5pm
AEST, Mon – Fri. You should
also contact your medical
alarmprovider.