• Domain name system (DNS) address
• Status of the Home Network connection – must show “active” for the Moxi device to function properly.
• Status of the Internet connection. - must show “active” for the Moxi device to function properly.
• Status of the Moxi service connection - must show “active” for the Moxi device to function properly.
Service Status
The Service Status option displays information about the Moxi service and your cable service provider.
• Local cable provider
• Channel lineup indicator
• Current software version number
• Date and timestamps for the last software download, the last electronic program guide download, the last
feature capabilities download, and the last time the Moxi service logs were sent to the server
• Active operating time of the Moxi application since the last restart
Choose from the following actions to update service-related applications:
• Update guide data – select this option to ensure you have the current guide data displaying in the Moxi Menu.
• Update info – select this option to update changes made to your cable provider or channel lineup in your
account at www.moxi.com.
• Update resources – select this option to ensure you have up-to-date software and feature entitlements from
Moxi.
• Send logs to server – select this option to send logs from your Moxi device to Moxi customer care for support
assistance.
• If there is a software update currently available, you’ll see Update Software as an option in the Customer
Information action menu.
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