ISW73 07/21
Rixson is a brand associated with ASSA ABLOY Accessories and Door Controls Group, Inc., an ASSA ABLOY Group company.
Copyright © 2021, ASSA ABLOY Accessories and Door Controls Group, Inc. All rights reserved. Reproduction in whole or in
part without the express written permission of ASSA ABLOY Accessories and Door Controls Group, Inc. is prohibited.
Rixson Technical Product Support:
Monroe, NC 28112 USA
Phone: 800.438.1951 ext: 6030
TechSupport.Rixson@assaabloy.com
rixson.com
Troubleshooting
Symptom Cause Remedy
Door won’t latch
Spring tension not strong enough
Increase opening force.
See Adjustments section.
Latch speed control not fast enough
Adjust latch speed valve.
See Adjustments section.
Door hung on products other than
center pivots
Send template for hanging means
to factory. A new installation sheet
is required. Closer will need to be
relocated.
Arm is not preloaded See Step I. Attach Arm to Door
Door is too difcult to open Spring tension is set too strong
Decrease opening force.
See Adjustments section.