Appendix
81
Troubleshooting
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this
service from your telephone service provider for this feature to
work on your phone.
The caller may not be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must
use caller ID compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL filter between the telephone line cord and the telephone
wall jack. The filter prevents noise and caller ID problems
resulting from DSL interference. Contact your DSL service
provider for more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features
from your telephone service provider. Caller ID features
work only if both you and the caller are in areas offering
caller ID service, and if both telephone service providers use
compatible equipment.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when
the system disconnects the call after the maximum recording
time you have set.
If the caller pauses for longer than seven seconds, the system
stops recording and disconnects the call.
If the system’s memory becomes full during a message, the
system stops recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording
and disconnect the call.
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