Appendix
62
Troubleshooting
System does not answer after the correct number of rings.
• Make sure that the answering system is on. ANS ON should show on
the handset and the /ANS ON/OFF light on the telephone base
should be on.
• If toll saver is activated, the number of rings changes to two when you
have new messages stored.
• If the memory is full or the system is off, the system will answer after
10 rings.
In some cases, the answering system is affected by the ringing system
used by your telephone service provider.
If you subscribe to voicemail service, change the number of rings
so that your answering system answers before your voicemail. To
determine how many rings activate your voicemail, contact your
telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult
your fax machine documentation for information on compatibility with
answering systems.
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